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Bug report/feature request

2
votes

Resolved: No map is shown

Started by clm2343 on Mar 15, 10
on routes no maps are shown push on route and my monitor is black. If I log out I´m perfectely capable of drawing maps, but as soon as I log in again I can kiss the maps good-bye. Where did I go wrong ? Detaljer om fejl på websiden (the fault info from the web-page) Brugeragent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; Tablet PC 2.0; .NET CLR 3.0.30729) Tidsstempling: Mon, 15 Mar 2010 20:51:04 UTC Meddelelse: Der er en syntaksfejl Linje: 823 Tegn: 58 Kode: 0 URI: http://ridewithgps.com/routes/new

Comments

Ronnie Gray
Ronnie Gray said
about 2 years ago
I am experiencing the same problem on a MAC
FredThePoser
FredThePoser said
about 2 years ago
I am seeing it this morning using IE but works fine with Safari. Last night it worked perfect with IE.
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Steve Palincsar said
about 2 years ago
Same problem, Firefox on Linux. This is new. It's been working fine all along.
Cullen King
Cullen King said
about 2 years ago
Weird...I just tried firefox/chrome/opera all on linux, and tried firefox/IE7/safari on windows and all worked, both logged in and out. Anyone still experiencing this? Any extra information?

clm2343 - is this still an issue for you? I can't find this anywhere!! Makes me not sleep at night knowing someone can't use our service so any help is greatly appreciated. Exact messages of what happens, what browser versions, things that cause it/make it go away. Best possible thing is to get a screenshot and email it to ridewithgps@gmail.com if you can reproduce it. Hopefully I can get this squared away as soon as possible.
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Steve Palincsar said
about 2 years ago
Yes this is still an issue for me. I see no map on the "draw a route" page, and I see no map when I view a route in my ride list. I do see a map when I browse the ride list. The "draw a route" page produces a javascript syntax error on line 835 as follows:
[Break on this error] return {active_subtab: export, ena...o_center: false, active_tab: overview};\n
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clm2343 said
about 2 years ago
Yes it still happens that there is no map available when I wish to draw a new route.

The fault is shown this way:
Detaljer om fejl på websiden
Brugeragent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; Tablet PC 2.0; .NET CLR 3.0.30729)
Tidsstempling: Wed, 17 Mar 2010 12:57:53 UTC

Meddelelse: Der er en syntaksfejl
Linje: 828
Tegn: 58
Kode: 0
URI: http://ridewithgps.com/routes/new

The information is: syntax error
Line: 828
sign: 58
Code: 0

hope You can help - since I really love the program - it´s fantastic

kind regards
clm2343
Cullen King
Cullen King said
about 2 years ago
Got it fixed! Steve came through with some screenshots and a detailed report. Helped me figure out what it was pretty quick. It only happened when certain tabs and viewer options were set. The site remembers your options when you map a route, such as 'auto-center' and 'enable keyboard shortcuts', so next time you map a route the same options are checked. Anyway, it only happened for some people that had certain options enabled.

I love our users, you guys are so patient and helpful! Sorry for creating this problem in the first place.
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clm2343 said
about 2 years ago
Hi Cullen

You are the hero of the - thank You - it works now

clm2343
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Steve Palincsar said
about 2 years ago
I love it that you are so responsive. You are the hero of the day indeed!
FredThePoser
FredThePoser said
about 2 years ago
Just now checking back in on this issue and all apears to be working now. Thanks for fixing it your service is so much more easy to use than MapMyRide.
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RichV said
about 2 years ago
This is still a problem. When clicking "DRAW ROUTE", there is no map displayed until I enter a zip code or other JUMP TO location.
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