Customer Support

We're looking for a people person to join our team.

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The Opportunity

Ride with GPS has the best support in the cycling industry, period. Half our team is dedicated to ensuring our users receive quality, efficient, and timely help, whether they are free or paid members of our service. The right candidate posesses an innate desire to help others, and has a high amount of patience. Many of our users are not technically inclined, yet they are using a complex software package that helps them navigate and track their rides. Your job is to assist them when needed, and identify real bugs that need to be addressed by our development team. Not all support is "help me understand how to do X" - much of it involves troubleshooting real issues that can at times seem impossible to reproduce. You should have a strong set of troubleshooting skills, and an eye for irregularities. You should also have experience with office productivity software such as Google Drive. Bonus points if you have experience with online ticketing or bug tracking systems. Additionally, you should be able to understand processes and be able to explain and demonstrate them in understandable terms to non-tech savvy folks.

Our Purpose

We strive to create great cycling experiences. We want people to go on better rides, more often. We don't run any ads on the site or in the app, and are able to maintain a singular focus on serving cyclists and those who serve cyclists.

About Us

Ride with GPS is a team of sixteen professionals delivering software that supports great cycling experiences. Our website is used to plan bike routes and events, manage bike clubs, analyze ride data, and publish great rides. Our companion app is a bike computer, route navigator, and ride recorder. Within the cycling world, we’re serving weekend riders, clubs, event organizers, tour operators, and racers. By joining Ride with GPS, you will help millions of people have a great time on their bike. Our business is bootstrapped and profitable, focused on sustainable growth via user satisfaction and word of mouth advertising.

We’re bringing on several more people right now, and will be honing what we have built and taking it to the next level in terms of design & experience. 2018 will be our biggest year on every measure, and it will be a lot of fun to be a part of.

Our office is located in the newly renovated Bakery Blocks building, near NE 22nd and Sandy. We have standing desks, a bike repair station, and a stocked kitchenette & beer fridge. We all love riding bikes, from road riding to fat biking and everything in between. Most of us regularly walk a couple blocks to the Circuit to climb, or go for lunch rides/runs. Three of us are also avid motorcyclists. We support a healthy balanced lifestyle, we’re family-friendly (three of us have young kids), and we are all very passionate about what we do in our work.


We offer competitive salary, an excellent office environment as well as health, dental and vision insurance, and a 401k with a 10% match. You'll be equipped with a new Macbook Pro or iMac, a standing desk and any other productivity tools that are needed. We strongly believe in testing our own software, and as a result are more than happy to help defray some of the costs of cycling.

What's Next?

If you're interested, please send your resume to Please include at least a paragraph explaining your relationship with cycling. We'll respond in a timely manner and move things forward for promising candidates.

Apply Now
Examples of our software in action


Individual Riders / End Users

Ambassador program

Cycling Clubs

Cycling Events

Ride Reports