The following instructions will walk you through how to access your tour package using Ride with GPS, navigating routes, and accessing guide content. You’ll likely receive an email from your tour operator containing either a shortcut code to enter or a QR image. You will use that code to download and access all your content.

Jump To:

Accessing Your Tour Package

Download the mobile app and enter shortcut

  1. Download the mobile app for free via the iTunes app store or Google Play store.
  2. Tap Open Shortcut
  3. You can type in the Shortcut or scan QR image you were provided.
  4. You’ll be prompted to download the Experience. Tap Download to begin.

    This download will contain all your routes, maps, and guide pages. Downloading your content will make the content available 100% offline.

Accessing your tour package when signed in

If you already have the app installed and you are signed in, there is no need to sign out to access your tour package.

  1. From your home screen, tap the menu icon.
  2. Tap Open Shortcut from the menu
  3. You can type in the Shortcut or scan QR image you were provided.
  4. You’ll be prompted to download the Experience. Tap Download to begin.

    This download will contain all your routes, maps, and guide pages. Downloading your content will make the content available 100% offline. You may get back to your account at any time by tapping the menu tray, then Return to account.

Navigating Your Tour Routes

Starting Navigation:

  1. Tap View Routes to view all available routes
  2. From the route list, Select the Route the route you’d like to navigate
  3. On the route preview screen, tap Navigate
  4. The first time you tap Navigate, you will have to give permissions to access the GPS for Navigation to work properly.

Finish Navigation:

  1. When finished riding and you want to end navigation, press and hold the pause button
  2. Tap Finish Navigation
  3. This will drop you back on your tour homepage ready to start the next day.

Accessing Your Guide Content

Guide Pages:

You can view the guide pages that will show important information such as schedule, addresses, links and phone numbers.

Links will be highlighted and opened in your phone’s default browser.

Phone numbers will also be underlined and will open in the dialer when tapped.

Saving Your Rides

Saving Rides:

You can save any of your recorded by creating an account or signing into your existing account.

  1. From the home screen, tap the menu icon.
  2. Tap Exit or if you are already signed in, Return to Account.
  3. If you are not signed in, this will take you to the main sign in page. Tap Create an account if you need to create a new account or tap I have an account to sign into your existing account.
  4. Once you are signed in, tap RIDES, then tap your ride to sync them to your account. This will require access to the internet.
  5. To return to your tour package from your account, please see ACCESSING YOUR TOUR PACKAGE WHEN SIGNED IN.

GPS Device Users

Exporting GPS files:

You can export one or all of the routes within the Experience from the share page provided by your organizer.

To export a route an individual route, click the download icon next to the route you’d like to export. To export all routes in the Experience, click Export All. This will download a single zip file containing all the routes. Routes are downloaded as TCX files, which can be loaded onto any GPS device.

Learn more about exporting routes to your Garmin.

Learn more about syncing your routes to your Wahoo device.

Mobile FAQ:

    Does navigating or using this app require data or an internet connection?

    No. Once you have successfully downloaded your Experience, everything is made available offline. You’ll be able to access the home page, guide, and navigate routes completely from airplane mode.

    I have an older phone. What version of iOS or Android is needed to use this option?

    For an iPhone you’ll need to be able to run iOS 10.3 or higher. For Android you will need to be able to run OS 5.0.x or higher.

    Will I have to download the shortcut every time I want to navigate?

    You will not have to download anything else so long as you don’t clear your app cache or delete the app.

    Will I have to purchase anything else?

    Nothing. Everything within your Experience package is made available to you 100% free of charge thanks to your provider.

    Will I have all the routes and maps downloaded at once?

    All the routes, maps, and guide pages for the Experience are downloaded in one package so you will have access to all the info you need even if you aren’t on a cellular network.

    It tells me “Invalid Code”, what now?

    It’s possible the organizer has disabled the package. Check the code and try again or use the QR scanner. If you continue to have issues, please confirm the code you were sent.

    Can I save and view my rides?

    Yes. Please see our steps on SAVING YOUR RIDES.

    Always feel free to email us for help and information.